Returns & Exchanges

At Laura Mercier, we want you to be completely satisfied with your purchase; therefore, we offer a 30-day return policy for products purchased directly from our website. Items must be in their original condition and include all original packaging to be eligible for a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to return.

2

Print Prepaid Label

Once your return request is approved, download and print the prepaid USPS shipping label provided via our portal or your confirmation email.

3

Pack and Ship

Securely pack the items in their original box, attach the prepaid shipping label to the outside, and drop the package off at any authorized USPS location.

4

Receive Your Refund

After our warehouse receives and inspects your return, please allow 7-10 business days for the credit to appear on your original form of payment.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing